● Service during the warranty period
The equipment provides a 12-month warranty from the date of self acceptance, and independent accessories provide a 7-day warranty from the date of receipt. All specific terms shall be subject to the formal contract signed by both parties.
○ Provide free professional startup debugging, systematic operation training, and preventive regular inspection services.
○ Fault response commitment: arrive at the scene within 24 hours. Quickly investigate and diagnose.
● Services beyond the warranty period
Lifetime tracking and maintenance, continuously escorting equipment operation.
Provide original spare parts and professional maintenance services.
○ Optional extended warranty service to extend worry free usage period.
● Regular inspections and preventive maintenance
○ The certified engineer team conducts regular inspections and evaluations to identify potential risks in advance and prevent them before they occur.
○ Customized preventive maintenance plan, effectively extending equipment lifespan and reducing failure frequency.
● Routine maintenance and replacement of vulnerable parts
○ Provide comprehensive maintenance services, including oil circuit cleaning, electrical inspection, and concentricity verification.
○ Based on device operation data, proactively manage and replace vulnerable parts to ensure continuous and efficient operation of the equipment.
● Emergency maintenance services
○ 7×24 service hotline ensures prompt response to fault reports.
○ Support remote diagnosis and on-site support to quickly solve unexpected problems.
● Technical training
○ Provide customized on-site training, covering operation, maintenance, and troubleshooting.
○ Enhance customer team skills and maximize equipment utilization efficiency.
Customer service support system: omni channel response, full process tracking
● Support multi-channel access such as service hotline, email, WeChat official account and online customer service.
● Multi language service support, covering customers worldwide.
● Establish a unified customer service platform to achieve service request tracking, progress inquiry, and satisfaction follow-up.
Overhaul and refurbishment services: rejuvenate performance and provide the same experience as before
● We have a standardized overhaul workshop and a team of senior technicians.
● Support major repairs, refurbishments, and performance upgrades of various compressors and units.
● Strictly implement standardized overhaul procedures to ensure reliable quality.
● Enjoy standard warranty for new machines after major repairs, with guaranteed performance.
